AI Customer Service Agents for Singapore SMEs.
The AI Agent That Speaks Human.
XPS AI Lab builds AI chat and voice agents that answer your customers on your website, WhatsApp, and phone, 24/7. They handle FAQs, bookings, order-status checks, and lead qualification, and hand over to your team when a human is needed. Beyond simple chatbots: natural-sounding Voice AI and omnichannel agents with sub-500ms response times.
"Hello! Thanks for calling XPS. I can see you're asking about the Gold plan. Would you like me to schedule a demo?"
"Yes, do you have availability this Tuesday?"
"Checking... Yes, Tuesday at 2 PM is open. Shall I lock that in for you?"
Not a Recording. A Conversation.
Old "press 1 for sales" systems are dead. Our agents listen, understand context, and handle interruptions just like a human.
Sub-500ms Latency
No awkward pauses. The AI responds instantly, creating a natural flow that feels like talking to a real person on a good connection.
Interruption Handling
Customers interrupt. Our AI stops talking immediately when the user speaks, acknowledges the change, and pivots the conversation.
Omnichannel Memory
It remembers. If a user chats on WhatsApp and then calls, the voice agent knows exactly what was typed and picks up the context.
Conversational AI. Omni-Channel Reach.
Google Dialogflow
Natural conversation flow understanding for human-like interactions.
Microsoft Bot Framework
Enterprise-grade omni-channel conversational backbone.
WhatsApp Business API
Direct, secure messaging support where your customers live.
Zendesk / Intercom
Customer service orchestration and performance analytics.
Agents Trained for Your Industry
Real Estate Qualifier
"Hi, I see you're interested in the listing at 42 Marina Bay. Are you looking to buy or rent?"
Clinic Triage
"I can help you book an appointment. Are you an existing patient or is this your first visit?"
Order Support
"Your order #1234 is out for delivery today. Would you like me to send tracking details to WhatsApp?"
The Waiting Game
- ✗ "Please press 1 for English..." (IVR Hell)
- ✗ Customers wait 4+ hours for an email reply.
- ✗ Sales team bogged down by FAQs.
- ✗ Missed leads during weekends.
Instant Gratification
- Answers in seconds, 24/7/365.
- Every enquiry becomes a chance to win.
- Conversations, not menus.
- Humans focus on high-value closing.
Why Leaders Choose XPS AI Lab
Fast Iterations
We don't build a bot and leave. We analyze call logs weekly and refine the AI to make it smarter every week.
Not a Science Project
We focus on ROI. Does it reduce tickets? Does it increase sales? If not, we fix it.
Brand Safe
We implement strict guardrails so your AI agent stays on script and represents your brand consistently.
Evolving Service
As your business changes, your agent evolves. New product? New policy? We update it quickly.
Stop losing customers
to silence.
Turn your support channel into a growth engine today.